Terms of service
Last updated: February 4, 2026
These Terms of Service (“Terms”) govern access to and use of the website located at https://mfpautomatismos.com and any related pages, product listings, technical information, inquiry forms, order functions, account features, and associated services (collectively, the “Services”).
This website is operated by MFP-AUTOMATISMOS (“MFP-AUTOMATISMOS,” “we,” “us,” or “our”). By accessing the Services, submitting an inquiry, creating an account, placing an order, or otherwise using the website, you agree to be bound by these Terms.
These Terms are intended for business and professional use only. By using this website, you confirm that you are acting on behalf of a business, trade, profession, installer, contractor, distributor, reseller, integrator, or other commercial entity, and that you have authority to bind that entity to these Terms.
If you do not agree to these Terms, you must not use the Services.
1. Company Information
This website is operated by MFP-AUTOMATISMOS.
Business address:
CALLE ENRIC FERRER I GUARDIA, 4
46960 ALDAIA, VALENCIA, Spain
Email: info@mfpautomatismos.com
Phone: +34 722 58 42 81 / +34 601 98 28 48
2. Business Use Only
The Services, products, and information made available through this website are intended solely for business-to-business (B2B) transactions and professional use.
By using the Services, you represent and warrant that:
- you are using the website in connection with a business or professional activity;
- you are not acting as a consumer for personal, family, or household purposes;
- you have the legal capacity and authority to place orders and enter into binding agreements on behalf of the business you represent.
We reserve the right to refuse service, cancel orders, or restrict access where we reasonably believe an order is not for legitimate business use.
3. Scope of Services
MFP-AUTOMATISMOS supplies products related to access automation and industrial door systems, including, without limitation:
- central motors
- tubular motors
- sliding gate motors
- swing gate motors
- garage door openers
- industrial door motors
- remote controls
- safety brakes
- key switches
- photocells
- locks
- control systems
- spare parts
- accessories and related automation components
All information provided through the website is for general commercial and technical reference purposes unless otherwise expressly stated.
We reserve the right to modify, suspend, withdraw, or update any part of the Services, product ranges, technical content, or website functionality at any time without liability.
4. Product Information and Technical Responsibility
We make reasonable efforts to ensure that product descriptions, technical specifications, dimensions, images, compatibility references, application guidance, and availability information are accurate. However, all such information is provided subject to correction and does not constitute a binding technical guarantee unless expressly confirmed in writing.
Unless explicitly stated otherwise:
- images are illustrative only;
- product colors, finishes, labels, packaging, or included accessories may vary;
- technical suitability depends on the buyer’s system design, installation environment, regulatory requirements, and intended use;
- compatibility references are indicative and must be independently verified by the buyer before purchase and installation.
The buyer is solely responsible for confirming that the selected product is suitable for its intended technical, commercial, and operational purpose.
5. Quotations, Orders, and Acceptance
Any quotation, pricing indication, or product listing on the website is for informational purposes only and does not constitute a binding offer unless expressly stated otherwise in writing.
An order submitted through the website, by email, or by any other channel constitutes an offer by the buyer to purchase products subject to these Terms. No contract is formed until the order has been expressly accepted by MFP-AUTOMATISMOS in writing or fulfilled through dispatch.
We reserve the right, at our sole discretion, to refuse or cancel any order, including where:
- the requested products are unavailable;
- pricing or technical information contains errors;
- payment cannot be authorized or verified;
- the order appears fraudulent, unlawful, or commercially unreasonable;
- the buyer has overdue balances or prior account issues;
- export, sanctions, or compliance concerns apply.
Any modifications requested after order confirmation are subject to our written approval and may result in revised pricing, lead times, or availability.
6. Prices, Taxes, and Payment
All prices displayed or quoted are shown in the applicable currency indicated on the website or quotation. Unless expressly stated otherwise:
- prices are exclusive of VAT, sales tax, customs duties, import charges, transport insurance, installation, commissioning, and local compliance costs;
- shipping and logistics charges are separate unless specifically included in the quotation or order confirmation;
- the buyer is responsible for all applicable taxes, duties, clearance charges, and similar governmental fees.
Payment terms shall be as specified at checkout, in the invoice, or in a separate written agreement. We reserve the right to require advance payment, partial prepayment, or alternative payment terms based on order value, account status, destination, or commercial risk.
Failure to make payment when due may result in delayed dispatch, suspension of further deliveries, cancellation of orders, and recovery action to the extent permitted by law.
7. Shipping, Delivery, and Lead Times
Delivery dates, shipping estimates, and lead times are approximate unless expressly confirmed by us in writing as binding.
We are not liable for delays caused by:
- stock shortages
- carrier disruptions
- customs procedures
- force majeure events
- supplier delays
- regulatory checks
- incorrect shipping information provided by the buyer
- circumstances beyond our reasonable control
Delivery shall be deemed completed when the products are made available to the buyer, delivered to the buyer’s designated location, or handed over to the carrier, depending on the agreed shipping arrangement.
Risk of loss, damage, delay, or deterioration passes to the buyer in accordance with the agreed commercial terms or, if no Incoterms or equivalent shipping terms are expressly agreed, upon dispatch from our premises or handover to the first carrier.
The buyer must inspect goods promptly upon receipt and notify us in writing of any visible shortages, transport damage, or delivery discrepancies without undue delay.
8. Installation, Use, and Technical Compliance
Products sold by MFP-AUTOMATISMOS are technical and industrial components intended for professional installation and use.
The buyer acknowledges and agrees that:
- products must be selected, installed, configured, tested, operated, and maintained by qualified personnel;
- all installation and use must comply with applicable laws, industry standards, electrical rules, safety requirements, and local regulatory obligations;
- operating manuals, wiring instructions, safety instructions, and maintenance requirements must be followed at all times;
- the buyer is solely responsible for verifying system compatibility and project-specific compliance before use.
We accept no responsibility for damage, malfunction, safety incidents, loss, or liability arising from:
- incorrect selection of products;
- improper installation or commissioning;
- unauthorized modifications;
- incompatible integration with third-party systems;
- failure to follow technical instructions;
- abnormal, negligent, or unintended use;
- lack of maintenance or inspection.
9. Account Registration and Business Credentials
Where account registration is available, the buyer agrees to provide accurate, complete, and current business information, including company name, billing details, VAT number where applicable, and authorized contact information.
The buyer is responsible for maintaining the confidentiality of account credentials and for all activity carried out under its account.
We reserve the right to suspend or terminate accounts that contain false information, are used improperly, or present legal, credit, compliance, or operational risks.
We may request documentary proof of business identity, VAT status, trade activity, or purchasing authority before accepting orders.
10. Returns and Order Cancellations
Returns and cancellations are subject strictly to prior written authorization by MFP-AUTOMATISMOS.
Unless otherwise agreed in writing, the following products are not returnable:
- customized or made-to-order products
- special procurement items
- non-stock items
- electrical or electronic components that have been installed, connected, programmed, tested, or used
- products not returned in original resaleable condition
- products with damaged, incomplete, or altered packaging
Authorized returns may be subject to:
- inspection upon receipt
- restocking charges
- transport and handling charges
- deduction for damaged or incomplete goods
Order cancellations requested after confirmation may be refused or may be subject to cancellation charges, especially where procurement, manufacturing, packing, or dispatch has already commenced.
No return may be made without our prior written approval and return instructions.
11. Warranty
Unless otherwise expressly stated in writing, any warranty provided by MFP-AUTOMATISMOS applies only to defects in material or workmanship under normal professional use and only for the warranty period specified in the applicable quotation, invoice, product documentation, or manufacturer terms.
The warranty does not cover:
- normal wear and tear
- consumables
- incorrect installation
- incorrect wiring
- misuse or abuse
- improper storage
- neglect or poor maintenance
- unauthorized repair or modification
- environmental or site-related conditions
- incompatibility with other equipment
- damage caused during transport after risk has passed to the buyer
To make a warranty claim, the buyer must provide:
- order or invoice reference
- product identification
- a detailed description of the issue
- photos, video, diagnostic details, or return of the item if requested
Our obligation under any valid warranty claim shall be limited, at our option, to repair, replacement, credit, or refund of the defective product or relevant part thereof.
Except as expressly stated, all other warranties, representations, and guarantees are excluded to the fullest extent permitted by law.
12. Limitation of Liability
To the fullest extent permitted by applicable law, MFP-AUTOMATISMOS shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including without limitation:
- loss of profit
- loss of revenue
- loss of contracts
- loss of production
- downtime
- loss of business opportunity
- reputational damage
- loss of data
- increased operating costs
- third-party claims
arising out of or in connection with:
- the use of or inability to use the Services;
- any website errors or interruptions;
- delays in delivery;
- product incompatibility;
- incorrect technical selection by the buyer;
- installation or use of products;
- system failure or malfunction;
- breach of these Terms by the buyer.
To the maximum extent permitted by law, our total aggregate liability arising from any claim related to the Services or any order shall not exceed the amount actually paid by the buyer for the specific products giving rise to the claim.
Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.
13. Intellectual Property
All website content, including without limitation text, product data, product descriptions, technical graphics, photographs, logos, catalog structure, design elements, page layout, downloadable documents, trademarks, and branding, is owned by or licensed to MFP-AUTOMATISMOS and is protected by applicable intellectual property laws.
No content may be copied, reproduced, republished, distributed, translated, adapted, uploaded, transmitted, or commercially exploited without our prior written consent, except for legitimate internal business evaluation and purchasing purposes.
Any unauthorized use of our intellectual property is strictly prohibited.
14. Prohibited Use
You agree not to:
- use the website for any unlawful or unauthorized purpose;
- place false, misleading, speculative, or fraudulent orders;
- misuse technical data or product information;
- copy or scrape website content for commercial reuse without permission;
- interfere with website functionality, security, or infrastructure;
- introduce malicious code, bots, spam, or automated abuse;
- attempt unauthorized access to systems, accounts, or databases;
- infringe our intellectual property or the rights of third parties;
- use our products in violation of law, safety rules, or export restrictions.
We reserve the right to suspend or block access where prohibited use is suspected.
15. Third-Party Services
Certain parts of the Services may be supported by third-party providers, including but not limited to Shopify, payment processors, logistics providers, analytics services, communications tools, and other software or infrastructure providers.
We are not responsible for the separate terms, privacy practices, service availability, or actions of third-party service providers, except to the extent required by law.
Your use of third-party services may also be subject to the applicable third-party terms and conditions.
16. Confidentiality of Commercial Communications
Any non-public quotations, commercial offers, pricing arrangements, technical recommendations, order terms, and account-specific information provided by MFP-AUTOMATISMOS are confidential and intended solely for the recipient business.
Such information may not be disclosed to third parties, reproduced, or used for competitive, benchmarking, or unauthorized procurement purposes without our prior written consent.
This clause does not apply where disclosure is required by law or agreed in writing.
17. Disclaimer
The Services and all content made available through the website are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, MFP-AUTOMATISMOS makes no representation or warranty, express or implied, regarding:
- uninterrupted or error-free website operation;
- continuous product availability;
- complete accuracy of all technical content at all times;
- suitability of any product for a specific project unless expressly confirmed in writing;
- compatibility with the buyer’s system, machinery, or third-party components;
- fitness for a particular purpose beyond the express product documentation.
The buyer remains solely responsible for technical verification, project suitability, and regulatory compliance.
18. Indemnification
The buyer agrees to indemnify, defend, and hold harmless MFP-AUTOMATISMOS, its affiliates, directors, officers, employees, agents, and contractors from and against any claims, liabilities, losses, damages, costs, and expenses, including reasonable legal fees, arising out of or related to:
- the buyer’s breach of these Terms;
- incorrect installation, use, resale, or integration of products;
- the buyer’s non-compliance with technical or legal requirements;
- personal injury, property damage, or third-party loss caused by the buyer’s acts or omissions;
- any misuse of the Services or products.
19. Suspension and Termination
We reserve the right to suspend, limit, or terminate access to the Services, refuse transactions, cancel accounts, or block future purchases at any time where we reasonably determine that:
- these Terms have been breached;
- the buyer presents credit, fraud, compliance, or operational risk;
- the website or our business is being misused;
- continued supply is not commercially or legally appropriate.
Termination or suspension shall not affect any accrued rights, payment obligations, or provisions intended to survive termination.
20. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them, the Services, or any order shall be governed by and construed in accordance with the laws of Spain.
The courts of Valencia, Spain shall have exclusive jurisdiction over any dispute arising from or related to these Terms, the Services, or any transaction, unless otherwise agreed in writing.
21. Changes to These Terms
We may amend these Terms at any time by posting an updated version on the website. The revised Terms shall take effect from the date of publication unless otherwise stated.
It is the buyer’s responsibility to review the Terms periodically. Continued use of the Services after any update constitutes acceptance of the revised Terms.
22. Contact
For any questions regarding these Terms, orders, technical products, or commercial inquiries, please contact:
MFP-AUTOMATISMOS
CALLE ENRIC FERRER I GUARDIA, 4
46960 ALDAIA, VALENCIA, Spain
Email: info@mfpautomatismos.com
Phone: +34 722 58 42 81 / +34 601 98 28 48